G82K™ Privacy Policy

G82K™ Limited (“G82K™”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit G82K.com, purchase or enquire about our products or services, create or use a customer or trade account, communicate with us, or submit your information through our advertising and lead-generation forms.

1. Who We Are

G82K™ Limited supplies automotive keys and related automotive locksmith products.

Website: G82K.com
Telephone: 020 3488 8036
Email: info@g82k.com

G82K™ Limited is the controller responsible for the personal information covered by this policy. For questions about this Privacy Policy or the personal information we hold about you, contact us at info@g82k.com.

2. Information We May Collect

Depending on how you interact with G82K™, we may collect information including:

• Your name
• Business or trading name
• Email address
• Telephone number
• Billing and delivery information
• Account information
• Order and transaction information
• Products you are interested in
• Trade/customer enquiry information
• Messages and communications you send us
• Information submitted through contact forms
• Information submitted through TikTok Instant Forms and other advertising or social-media lead forms
• Website usage, device, browser, IP address and cookie information where applicable
• Marketing preferences

If you do not provide information needed to respond to your request, manage your account or fulfil an order, we may be unable to provide that particular service.

Online card payments are processed through Stripe’s hosted checkout. We receive payment status and transaction references, but our website does not collect or store full payment-card numbers through that checkout.

3. How We Collect Information

We may receive personal information:

• Directly from you
• When you register on G82K.com
• When you place an order
• When you contact us
• When you request information about products or trade services
• When you complete a TikTok Instant Form or another advertising lead form
• Through our website and permitted cookies/analytics technologies
• Through social-media platforms when you choose to interact with us
• From service providers where appropriate and lawful

Where a social-media or advertising platform collects information before providing it to G82K™, that platform may also process your information under its own privacy terms.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Contact prospective trade customers who request information
• Create and manage customer or trade accounts
• Process and fulfil orders
• Provide customer support
• Communicate about products, orders and services
• Maintain business and transaction records
• Improve our website, products and customer experience
• Detect and prevent fraud, misuse and security threats
• Meet our legal, tax, accounting and regulatory obligations
• Measure advertising and website performance where permitted
• Send marketing communications where permitted by law

We will not sell personal information to third parties.

5. TikTok and Advertising Lead Forms

If you submit your details through a G82K™ advertisement or Instant Form on TikTok, or through another advertising platform, we may receive the information you choose to provide, such as your name, email address, telephone number, business details and information about your enquiry.

We use this information to respond to your request, discuss relevant G82K™ products or trade services, and follow up on your enquiry.

We distinguish between responding to the information you request and sending further direct marketing. Submitting an enquiry is not, by itself, consent to unrelated marketing. Where consent is required for marketing emails, texts or similar messages, we will ask for it separately and comply with applicable electronic marketing rules.

You can ask us to stop sending direct marketing communications at any time by contacting info@g82k.com or using any unsubscribe option provided.

6. Lawful Bases

Depending on the circumstances, we may process personal information because:

• It is necessary to perform a contract with you or take steps at your request before entering into a contract.
• We have a legal obligation.
• We have a legitimate interest in operating and protecting our business, responding to enquiries, providing customer service, preventing fraud and improving our services, provided those interests are not overridden by your rights.
• You have provided consent where consent is required.

Where processing is based on consent, you may withdraw that consent at any time by contacting info@g82k.com. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

7. Sharing Personal Information

We may share information with trusted organisations that help us operate our business, such as:

• Website and hosting providers
• E-commerce and IT service providers
• Payment processors
• Delivery and logistics providers
• Customer communication providers
• Analytics and advertising providers where permitted
• Professional advisers
• Government, regulatory, law-enforcement or tax authorities where legally required

Service providers processing personal information on our behalf are expected to handle it appropriately and securely.

We do not sell personal information.

8. International Transfers

Some technology, advertising, analytics or other service providers may process information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or other recognised protection. You can contact info@g82k.com for information about the safeguards relevant to your information and how to obtain a copy.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, tax, fraud-prevention and reporting requirements.

Retention periods may vary depending on the type of information and our legal or business obligations. We consider whether an enquiry is still active, whether an account or order needs ongoing support, applicable record-keeping requirements, and whether information is needed to resolve a complaint or legal claim.

Lead or enquiry information that is no longer reasonably required will be deleted or anonymised in accordance with our retention practices.

10. Cookies and Analytics

G82K.com may use cookies and similar technologies that are necessary for the operation of the website.

Where we use non-essential cookies or similar technologies that require consent for analytics, advertising or other purposes, we will ask for that consent before activating them.

Where consent is required, we will provide information about those technologies and a way to choose or withdraw consent. You can also manage cookies through your browser settings; disabling necessary cookies may affect account or checkout functions.

The website uses session cookies for account and checkout functions and browser storage for features such as wishlist and basket indicators. The current website also loads Google Fonts to display its typeface, which involves your browser connecting to Google and sending technical information such as your IP address and browser request details. References to analytics and advertising in this policy describe processing where applicable; they do not mean that every type of tracking technology is used on the website.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure, but we take appropriate steps to protect the information entrusted to us.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

You also have the right to object to the use of your personal information for direct marketing.

To exercise a privacy right, contact:

info@g82k.com

We may need to verify your identity before completing certain requests.

13. Complaints

If you have concerns about how G82K™ handles your personal information, please contact us first at info@g82k.com so that we can investigate.

You have the right to complain to the UK Information Commissioner’s Office (ICO). You do not have to contact us before exercising that right. Visit the ICO’s official complaints page for information about making a complaint.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those organisations may have their own privacy policies and G82K™ is not responsible for their independent privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version of this Privacy Policy and its “Last updated” date will be displayed on this page.

16. Contact Us

For privacy or data-protection enquiries:

G82K™ Limited
Telephone: 020 3488 8036
Email: info@g82k.com
Website: G82K.com