Last updated: 16 August 2026
UK shipping
In-stock orders placed before 2:00 PM Monday to Friday are normally dispatched the same working day. Orders placed after the cut-off, at weekends or on UK bank holidays are processed on the next working day.
We use established tracked services, including DPD and Royal Mail, depending on parcel size, value and destination. Delivery estimates are not guarantees and may be affected by courier disruption, weather or address issues. Tracking details are sent when available. Please contact us promptly if a parcel appears delayed or damaged.
Customer service
We aim to acknowledge enquiries sent to Sales@g82k.com or received by phone on 07944 493444 within one working day. More complex compatibility, courier or manufacturer-warranty enquiries may require additional investigation; we will keep you updated.
30-day returns
You may request a return within 30 calendar days of delivery. Items must be unused, unprogrammed, complete and in their original packaging, with seals and accessories intact. Contact Sales@g82k.com before returning an item so we can provide return instructions and a reference.
Unless an item is faulty or supplied incorrectly, return postage is the customer’s responsibility. We do not charge a restocking fee for eligible consumer returns. A reasonable deduction may be made where handling has reduced the item’s value. Custom-cut keys, programmed products, activated licences and other personalised goods cannot normally be returned unless faulty.
Approved refunds are made to the original payment method after inspection. Your statutory rights under UK consumer law are not affected.
Faulty, damaged or incorrect items
Notify us as soon as possible with the order number, a description of the fault and supporting photographs or video where helpful. We will assess the issue and, where confirmed, arrange a repair, replacement or refund and provide return instructions. Do not attempt programming, repair or disassembly after discovering a fault unless our support team asks you to do so.
Warranty
Diagnostic and programming tools from manufacturers such as Xhorse, Yanhua and Autel are covered by the applicable manufacturer warranty stated on the product or supplied documentation. Warranty periods and remedies vary by manufacturer and may require serial-number verification, diagnostic logs and return-to-manufacturer assessment.
Remote keys and electronic components are covered against manufacturing defects, but not incorrect selection, incompatible programming, physical or liquid damage, modification, misuse, normal wear, depleted batteries or work performed by an unqualified installer. Programming success depends on vehicle, equipment and operator compatibility and is not itself a product warranty.
Contact us with your order number before sending any warranty item. We will explain the assessment route and expected timescale.
Questions
Email Sales@g82k.com or call 07944 493444 before ordering if you need help confirming compatibility or delivery timing.